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Customer service skills (CPD)
This publication is for:
Property industryReal estate and business agents wishing to complete activities towards the Customer Service Skills professional development subject (Schedule 1A of the Regulations) can select from the approved activities listed below.
Details of approved activities for all professional development subjects are available on the Elective CPD page.
For further information about a particular CPD activity please contact the relevant training provider.
| Course | Training provider | CPD points | Delivery |
|---|---|---|---|
| 2024 Commercial and Business Brokers Seminar | REIWA Training | 7 | Face to Face |
| Accelerated Leasing | Real Estate Dynamics Pty Ltd | 3 | Online |
| Accelerated Leasing | Real Estate Dynamics Pty Ltd | 3 | Online & Zoom |
| Attitude for Altitude | ABE Education | 1.5 | Online |
| BDM The Harcourts Way | Academy Real Estate Training | 6 | Face to Face |
| Building Strategies for Resilience | Aspire Performance Training | 3.5 | Face to Face |
| Building Strategies for Resilience | Aspire Performance Training | 3.5 | Online |
| Client Service Workshop | Academy Real Estate Training | 4.5 | Face to Face |
| Client Service Workshop | Academy Real Estate Training | 4.5 | Online |
| Client Service Workshop | Academy Real Estate Training | 4.5 | Face to Face |
| Client Service Workshop | Academy Real Estate Training | 4.5 | Online |
| Commercial CTA | West Coast Property Training | 3 | Online |
| Commercial CTA | West Coast Property Training | 3 | Online |
| Conflict Resolution - Face to Face (Name change: Previously approved 'Conflict Resolution for Real Estate Professionals' - REIWA765) | REIWA Training | 7 | Face to Face |
| Conflict Resolution - Face to Face (Name change: Previously approved 'Conflict Resolution for Real Estate Professionals' - REIWA765) | REIWA Training | 7 | Face to Face |
| Consultative Real Estate Workshop | Academy Real Estate Training | 1.5 | Face to Face |
| Consultative Real Estate Workshop | Academy Real Estate Training | 1.5 | Online |
| Consultative Real Estate Workshop | Academy Real Estate Training | 1.5 | Online |
| Cracking the Code of Human Behaviour with DISC | Academy Real Estate Training | 2.5 | Face to Face |
| Creative Conflict Resolution | Real Estate Dynamics Pty Ltd | 1.5 | Online |
| Cultural Intelligence | Aspire Performance Training | 3.5 | Face to Face |
| Cultural Intelligence | Aspire Performance Training | 3.5 | Online |
| Customer Service | Central Regional TAFE | 7 | Face to Face |
| Dealing with difficult people | West Coast Property Training | 2 | Face to Face |
| Dealing with difficult people | West Coast Property Training | 2 | Online |
| Dealing with Difficult People | West Coast Property Training | 1 | Online |
| Emotional Intelligence | Morton Learning | 3.5 | Online |
| Future ready housing in WA | OurTowns | 1 | Face to Face |
| Future Ready Housing in WA | OurTowns | 1.5 | Online |
| Future Ready Housing in WA | OurTowns | 1.5 | Online |
| Future ready housing in WA | Vortex Education Pty Ltd | 4 | Face to Face |
| Future ready housing in WA | Vortex Education Pty Ltd | 4 | Online |
| Harcourts HX Conference 2023 | Academy Real Estate Training | 7 | Face to Face |
| Harcourts HX Conference 2023 – Property Management | Academy Real Estate Training | 3.5 | Face to Face |
| Harcourts HX Conference 2023 Property Managers Day 1 Afternoon Session | Academy Real Estate Training | 3 | Face to Face |
| Harcourts HX Conference 2024 | Academy Real Estate Training | 7 | Face to Face |
| Kick Start 2023 Property Management Session | Academy Real Estate Training | 2.5 | Face to Face |
| Kick Start 2023 Property Management Session | Academy Real Estate Training | 2.5 | Online |
| Kick Start 2023 Sales Session | Academy Real Estate Training | 2.5 | Face to Face |
| Kick Start 2023 Sales Session | Academy Real Estate Training | 2.5 | Online |
| Kick Start 2024 Property Management Session | Academy Real Estate Training | 3 | Face to Face |
| Kick Start 2024 Property Management Session | Academy Real Estate Training | 3 | Face to Face |
| Kick Start 2024 Sales Session | Academy Real Estate Training | 3 | Face to Face |
| Kick Start 2024 Sales Session | Academy Real Estate Training | 3 | Face to Face |
| Managing Difficult Clients | PPM group | 1 | Online |
| Managing Difficult Clients | PPM group | 1 | Online |
| Market Knowledge for Market Success | Academy Real Estate Training | 1.5 | Face to Face |
| Market Knowledge for Market Success | Academy Real Estate Training | 1.5 | Online |
| Market Knowledge for Market Success | Academy Real Estate Training | 1.5 | Face to Face |
| Market Knowledge for Market Success | Academy Real Estate Training | 1.5 | Online |
| Mastering Public Engagement and Correctly Estimating Value of Business Assets and Profit for Business Appraisals | Australian Institute of Business Brokers | 7 | Face to Face and Live Webinar |
| Navigating Tenancy Changes | Real Estate Dynamics Pty Ltd | 1 | Online |
| Negotiating Lease Renewals | Real Estate Dynamics Pty Ltd | 1 | Online |
| Negotiation Workshop | Academy Real Estate Training | 1.5 | Face to Face |
| Negotiation Workshop | Academy Real Estate Training | 1.5 | Online |
| Negotiation Workshop | Academy Real Estate Training | 1.5 | Online |
| Next Level Customer Service | Aspire Performance Training | 3.5 | Face to Face |
| Next Level Customer Service | Aspire Performance Training | 3,5 | Online |
| Office Market Report – 1 February 2024 | Property Council of Australia | 1.5 | Face to Face |
| Office Market Report - August | Property Council of Australia | 1 | Face to Face |
| PM - Nuts & Bolts | West Coast Property Training | 3.5 | Face to Face |
| PM - Thriving in 2022 | West Coast Property Training | 7 | Face to Face |
| PMX (Property Management Experience) 2024 | Academy Real Estate Training | 5 | Face to Face |
| Practical AI for Property Managers | REIWA Training | 3.5 | Face to Face |
| Practical AI for Sales Agents | REIWA Training | 3.5 | Face to Face |
| Property Management Pitfalls | Live PM | 3.5 | Face to Face |
| Property Management The Harcourts Way | Academy Real Estate Training | 6 | Face to Face |
| Real Estate - Professional Edge | Skilling WA | 7 | Face to Face |
| Realmark Evoke Conference – All Team Member Staff Conference | Realmark | 3 | Face to Face |
| Reefwa Annual Conference | REEFWA | 7 | Face to Face |
| Responding to Bad Reviews | West Coast Property Training | 1 | Online |
| Sales - Thriving in 2022 | West Coast Property Training | 7 | Face to Face |
| Sales. The Harcourts Way | Academy Real Estate Training | 7 | Face to face |
| Sales. The Harcourts Way | Academy Real Estate Training | 7 | Online |
| Sales. The Harcourts Way 3 Day Programme | Academy Real Estate Training | 7 | Face to Face |
| Service for Sellers | Academy Real Estate Training | 1.5 | Face to Face |
| Service for Sellers | Academy Real Estate Training | 1.5 | Online |
| Stock Management | Academy Real Estate Training | 3.5 | Face to Face |
| Strategies in Physical Intervention and Psychological Safety for Real Estate | REIWA Training | 6 | Face to Face |
| The NEW National Urban Policy | Urban Development Institute of Western Australia | 2 | Face to Face |
| Understanding Conflict Management | Aspire Performance Training | 3.5 | Face to Face |
| Understanding Cultural Diversity in the Workplace | Morton Learning | 4 | Online |
| WA Regional Conference | Australian Property Institute | 3 | Face to Face |
| Why are you Yelling | Live PM | 3.5 | Face to Face |
| Why are you Yelling | Live PM | 3.5 | Face to Face |
| Why are you yelling? | Live PM | 3.5 | Face to face |
| Why are you yelling? | Live PM | 3.5 | Online |
Consumer Protection
Information
Last updated 16 Oct 2024
First published 21 Sep 2018
Last modified: