Consumers have a right to expect products and services they buy are safe. Products and services must meet safety standards and not pose a risk of injury, illness, or death. 

Product Safety laws are the same across the country. 

Product Safety Australia

Product Safety Australia (PSA) is run by the Australian Competition and Consumer Commission (ACCC). PSA has information on mandatory standards, recalls and bans. It also provides guides on what to look for when buying products and how to make products safer in the home. 

Reporting a product

If you think you have a banned or unsafe product, please contact us by email or via our advice line 1300 304 054.

Report any product safety issues regarding medicines or other health goods, including sunscreens, to the Therapeutic Goods Administration. 

Information you may need to give us 

Please provide as much detail as possible to help us investigate:

• name of the product
• where it is being sold
• date you bought it (if applicable)
• product make and/or model
• name of manufacturer/importer
• how much it cost (if applicable)
• details of any injuries:
  • what injuries occurred
  • the date the injury occurred 
  • the age of the person injured 
  • whether the injured person needed medical attention
• details of any contact you had with the supplier.

The information you provide will be reviewed. If any further information is needed, you will be contacted. If you kept the product, we may arrange to collect it for inspection. Do not send the product directly to us.

Product safety publications and videos

Consumer Protection and Product Safety Australia produce a range of brochures and videos to promote safety.

Publications

Consumer Protection WA have made the following specialised product safety publications:

• Portable pool safety
• Button batteries
• Baby bath aids
• Quad bikes
• Ladders

Product Safety Australia have a comprehensive range of guides and factsheets covering the following topics:

• Babies and kids - cots, toys, clothing and furniture
• Electronics and technology - button batteries, energy storage
• Outdoor - pools and spas,
• Health and lifestyle - sports, equipment, hot water bottles, cosmetics
• Home and living - furniture, blinds and cords

Videos

Product safety videos show safety tips for button batteries, child safety and quad bikes and do-it-yourself handy work:

• Consumer Protection WA channel
• ACCC Product Safety channel