In Western Australia farmers and primary producers have the right to ask for assistance from Consumer Protection if they have a dispute with a shop or business. This is an extra service available to farmers and primary producers that is not available to other businesses.

That means that if you have a consumer issue over a purchase you have made you can call us for help even when you are making a purchase for your business. Consumer Protection provides information on consumer laws as well as a free conciliation service to help you resolve your complaint.

We also monitor all the complaints received and can take direct action against a trader or introduce further regulation in an industry if systemic issues are identified.

Good Business Behaviour

You are entitled to expect every business you deal with to honour its obligations. That means that businesses must not make false, misleading or deceptive claims about a product or service.

All businesses are entitled not to be treated in an unconscionable way by other businesses.

Know your rights when purchasing goods and services.

Nationally consistent consumer laws were introduced in 2011. Under the Australian Consumer Law (ACL) all consumers and businesses have greater protection when they purchase goods and services.

The law guarantees the product must be safe, durable, free from defects, fit for purpose, acceptable in appearance, match its description and match any sample or demonstration model. The law sets out the remedy you are entitled to in the case of major or minor product failure.

These new rights do not prevent extra warranties being offered to you. Farmers also have these guaranteed rights when buying road vehicles or trailers for use principally in the transport of goods on public roads.

These rules apply when items are purchased new or second hand from a registered business. If items are bought from a private seller (not engaged in trade or commerce), not all the consumer guarantees apply. By knowing your rights you will be better equipped to run your farm.  

Be aware of your customers’ rights

Remember every business has a responsibility to respect a customer’s rights under the ACL, and to honour its legal obligations.