• Guests claim the hotel incorrectly retains their security bonds
• 17 consumer complaints against the hotel and its proprietor remain unresolved
• Consumers advised to consider this alert before making a booking

Consumer Protection is raising a consumer alert about a Perth hotel proprietor who allegedly incorrectly retains security bond payments from guests, either wholly or partially.

According to a number of customers, Eddie Kamil, trading as Perth City Apartment Hotel in West Perth, has been accepting security bonds of $150 to $300 on top of the nightly tariff.

Complaints from guests received by Consumer Protection stated that Mr Kamil retained their bonds, incorrectly accusing them of damaging property, staining towels/linen and smoking in non-smoking rooms.

Between 27 July 2020 and 29 August 2022, 17 complaints were lodged with Consumer Protection that remain unresolved.

Commissioner for Consumer Protection Trish Blake said the public now needs to be aware that these issues are being raised about the hotel proprietor’s business practices while investigations continue.

“We are concerned that Mr Kamil may be incorrectly retaining security bond payments,” Ms Blake said.

“For guests who pay this security bond, there appears to be some risk that they may not get it returned. Whilst Mr Kamil says he wants to cooperate with our investigation, he has so far not supplied sufficient evidence to back up his claims.

“Before booking budget accommodation in Perth, consumers should consider the information in this alert.”

Complaints against Mr Kamil or Perth City Apartment Hotel can be lodged on the Consumer Protection website or enquiries can be made by email consumer@demirs.wa.gov.au or by calling 1300 30 40 54.

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Media Contact: Alan Hynd, (08) 6552 9248 / 0429 078 791 / cpmedia@demirs.wa.gov.au  

Eddie Kamil

Perth City Apartment Hotel