Complaints and Problems

Consumer Protection can help with a range of consumer right issues such as:

• Renting / tenancy / landlord problems 
• Your rights when shopping
• Motor vehicle (Cars, boats and motorbikes) / dealer / mechanic problems
• Tradespeople and services
• Funerals
• Charities, associations and clubs 
• Scams
• Product safety

Making a complaint

Sometimes a problem can get resolved simply.  Try following our checklist.  There are some sample letters you can use to help you. 

If your problem is not resolved quickly and easily, you can fill out the online complaint form.  

If you have any troubles, and that’s ok lots of people do because it’s new or you are just unsure, you can Ask Us for some advice.

Product safety and recalls

If you have a product you think is unsafe and does not work how it should, contact Consumer Protection.  Product safety regulation is a shared responsibility between the Australian Competition and Consumer Commission (ACCC) and the states and territories. More information about any recalls and product safety is available from Product Safety Australia website. 

If a product is considered a safety risk to users, then the Government or supplier can 'recall' the product, meaning ask buyers to stop using it and return it.  Recalls are published on the Recalls Australia website.  

Serious recalls included:

• Samsung top loader washing machines - see our media announcement
• Decorative alcohol fuelled devices (Ethanol fireplaces and table top burners) - see our media announcement
• Takata airbag recalls

Motor vehicle repairers

Watch the video below to get some tips from Consumer Protection about your rights when dealing with motor vehicle repairers! 

AskUs - Motor vehicle repairers from Consumer Protection WA on Vimeo.

Aboriginal Community Education Officer, Ask Us and get in touch

If you or your family have a problem and wish to contact an Aboriginal officer, call 1300 304 054 or email.

Consumer Protection has Aboriginal Community Education Officers who work with the Aboriginal and Torres Strait Islander Communities in the Urban, Regional and Remote areas, with consumer issues.

Ask Us is our Aboriginal consumer education program. Our objective is to provide up to date and appropriate education to Aboriginal consumers in WA.

Stay safe online

Visit the eSafety Commissioner for plenty of advice and help for keeping safe online.