Announcements

Showing 526 - 550 of 1577 results
Airline passengers continue to feel the impacts from the COVID-19 pandemic, even though the pandemic has eased off. Travel-related complaints to Consumer Protection more than tripled in 2021-22, compared to 2018-19 and we continue to receive complaints that are related to travel interruptions. The majority of complaints (257 or 61 per cent) relate to flights, with many airline passengers telling...
Consumer Protection
Media release
13 Oct 2022
Residents at risk of electric shock Live unterminated 240-volt wires left exposed in the bathroom and laundry Guilty plea entered and spent conviction granted An electrician has been fined $4,000 after leaving several live cables exposed at an East Perth home, putting residents at risk of electric shock. The man, who holds electrical worker and electrical contractor licences, pleaded guilty at...
Building and Energy
Media release
12 Oct 2022
The building services legislation sets out the obligations that registered painters must adhere to. These obligations are outlined in Building and Energy’s painting contactors fact sheet . Building and Energy is continuing to carry out proactive, random painting inspections. The purpose of the inspections is to monitor how well painting work is being carried out and how well painting standards...
Building and Energy
Department News
11 Oct 2022
As WA’s rental market tightens and living costs rise, more renters may be considering taking on a house-mate to relieve some of the pressure. Before heading into a shared tenancy, it is important for everyone to understand the arrangement they have signed up to, as the law applies differently depending on whether it’s a co-tenancy or a rooming arrangement, and also if you are sub-letting. In co-...
Consumer Protection
Media release
06 Oct 2022
WorkSafe is investigating the possible work-related death of a 68-year-old farmer near Beverley yesterday. The man was reported to have been working on a farm when he was struck by machinery. WorkSafe investigators examine the circumstances of incidents with a view to ensuring compliance and preventing future incidents of a similar nature. WorkSafe Commissioner Darren Kavanagh said any work-...
WorkSafe
Media release
05 Oct 2022
PLUMBERS LICENSING BOARD – MEDIA STATEMENT A Lesmurdie landlord has been fined $2,000 after admitting to connecting a new water supply at a rental property without holding the required plumber’s licence. Following a prosecution by the Plumbers Licensing Board, Nigel David Barnard pleaded guilty at Midland Magistrates Court to breaching WA’s Plumbers Licensing and Plumbing Standards Regulations...
Building and Energy
Media release
04 Oct 2022
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. FuelWatch reports that, from 6am tomorrow (Wednesday 5 October 2022), the average price of regular unleaded petrol (ULP) will increase by 22 cents per litre (cpl) to 190.3 cpl. Puma/Caltex hiking by up to 38 cpl up to 203.9 cpl; 7-Eleven, Ampol, Coles Express, Caltex Woolworths/EG...
Consumer Protection
Media release
04 Oct 2022
Toys and novelty items dangerous to young children found to be on sale Discovery follows product safety inspections during the Royal Show Infringement notices to be issued to stallholders and suppliers Several stallholders and their suppliers will be issued with infringement notices of up to $6,600 by Consumer Protection after product safety inspectors found numerous unsafe toys and novelty items...
Consumer Protection
Media release
30 Sep 2022
Aircon business fined $15,000 for failing to supply to three consumers Clients owed a total of $15,780 in deposit money not yet returned Consumer Protection warns against paying large deposits upfront A Langford air conditioning business operator has been fined $15,000 by the Perth Magistrates Court for accepting large deposits from three consumers but failing to install the systems, despite...
Consumer Protection
Media release
29 Sep 2022
A motor vehicle might have many owners over its lifetime, so one of the most important things you can do when buying a used car is to thoroughly investigate its history. Unlike ‘statutory’ write-offs which can only be used for spare parts, it is legal for ‘repairable’ write-offs to be registered and sold in Western Australia, so long as these vehicles have passed a safety inspection. Even though...
Consumer Protection
Media release
29 Sep 2022
Scams may follow the leak of personal information and proof of identity documents Affected consumers urged to be on high alert for approaches by scammers Devices should be secured and accounts monitored closely for unusual activity Current and former Optus customers affected by the data breach are being urged by Consumer Protection to be vigilant over the coming weeks for scams and misuse of...
Consumer Protection
Media release
29 Sep 2022
Two new Frequently Asked Questions (FAQs) sheets are now available. The new FAQs cover digital identity and the WA Relationship Authorisation Manager (WARAM). The My Account FAQ has also been updated. The FAQs provide answers to common questions such as: What is a digital identity and why we need to protect it? What is the WARAM and how can it benefit our customers and their business ? Both new...
Corporate
Department News
29 Sep 2022
Online retailer attracts more than 100 WA complaints with $27,000 owing Many products not being delivered and refunds not being provided Warning not to purchase goods from this website with huge backlog of orders Consumer Protection in WA is raising the alarm about a national online retailer that has attracted a large number of complaints relating to non-delivery of goods and failing to provide...
Consumer Protection
Media release
28 Sep 2022
Dates and locations have been announced for public consultation on the WorkSafe Commissioner’s Inquiry into safety in the agriculture industry. WorkSafe Commissioner Darren Kavanagh announced the Inquiry in June following the 12 th death in 12 months in the agriculture industry, and appointed an Independent Inquirer, Pam Scott, to undertake the Inquiry. Ms Scott will visit four regional centres...
WorkSafe
Media release
28 Sep 2022
The entitlement to two weeks’ unpaid pandemic leave has been extended for private sector state system employees. The unpaid pandemic leave provisions were implemented through the COVID-19 General Order issued by the Western Australian Industrial Relations Commission on 25 March 2022. The General Order now applies until 31 January 2023, unless extended. The COVID-19 General Order applies to...
Labour Relations
Department News
27 Sep 2022
It may be a familiar scenario for some shoppers – you spot an advert for a product at a very attractive sale price and place an order, but it’s later cancelled by the retailer claiming the item is ‘out-of-stock.’ Consumers may be left wondering whether the business is obliged to honour the discounted price, regardless of whether the item had genuinely sold-out or if a mistake had been made during...
Consumer Protection
Media release
21 Sep 2022
All inquiry recommendations pertaining to the State Government supported. Read more Media statement
WorkSafe
Alert
21 Sep 2022
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. FuelWatch reports that, from 6am tomorrow (Wednesday 21 September 2022), the average price of regular unleaded petrol (ULP) will increase by 25 cents per litre (cpl) to 177.5 cpl. Puma/Caltex hiking by up to 50 cpl up to 195.9 cpl; Coles Express, 7-Eleven, Ampol, Caltex Woolworths/...
Consumer Protection
Media release
20 Sep 2022
Unlicensed motor vehicle repairer to pay $3,000 fine and $418 in costs Repairer ignored four warnings to re-apply after his licence expired Licensing laws important to maintain high industry standards in WA A Bayswater motor vehicle restorer and repairer who ignored several warnings about operating without a licence has been fined $3,000 by the Perth Magistrates Court. Peter John Cooper , trading...
Consumer Protection
Media release
16 Sep 2022
Consumer Protection has approved an application by the Motor Trade Association of WA to allow WA motor vehicle dealers south of the 26th parallel to trade from 11am to 5pm on the newly proclaimed public holiday on Thursday 22 September 2022. Normally dealers would be required to close on a public holiday in accordance with the Retail Trading Hours Act. The granting of a permit is in line with the...
Consumer Protection
Media release
16 Sep 2022
WorkSafe is investigating the work-related death of a 59-year-old farmer at a property 20km north of Esperance yesterday. The man was reported to have been performing repairs under a seed bin when the bin fell on him, inflicting fatal crush injuries. WorkSafe investigators examine the circumstances of incidents with a view to ensuring compliance and preventing future incidents of a similar nature...
WorkSafe
Media release
16 Sep 2022
As one of the world’s sunniest landscapes, Western Australia is home to a booming rooftop solar industry that shows little sign of slowing down as many households look to address rising power bills and reduce pollution. More than 400,000 WA homes and businesses, or around 36 per cent of customers, are estimated to have rooftop solar connected to WA's main grid, with that figure predicted to swell...
Consumer Protection
Media release
15 Sep 2022
Monday, 26 September 2022 is a public holiday in Western Australia. This public holiday, previously known as the Queen’s Birthday public holiday, is now known as the King’s Birthday public holiday. Wageline has published public holiday information for state system employers and employees on the King's Birthday 2022 public holiday page. This page provides specific information on entitlements for:...
Labour Relations
Department News
14 Sep 2022
On the National Day of Mourning on Thursday, 22 September 2022 a special public holiday will be held in Western Australia. Wageline has published information on employment entitlements for state system employees on the National Day of Mourning public holiday page. Employers and employees covered by national fair work industrial relations system, including employees covered by national modern...
Labour Relations
Department News
14 Sep 2022
High complaint numbers prompt reminder to research solar installers Issues involve poor quality parts, installers not using due care and skill Some complaints about companies that have gone out of business WA consumers looking to install home solar energy systems are urged to select their installers carefully, following a high number of complaints reported to Consumer Protection. So far this year...
Consumer Protection
Media release
14 Sep 2022

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