Contact Consumer Protection
Tel: 1300 30 40 54
consumer@demirs.wa.gov.au
See all Consumer Protection office locations
The following information is to help you use the AssociationsOnline system. There are also several step-by-step guides with detailed support information.
While in the system, the FAQ and help resources button, located at the top right of each page, will link you back to this page to access the help guides.
Step-by-step help for using AssociationsOnline is covered in the following guides:
You can also download the all the guides in one pdf document: AssociationsOnline help guide
Videos
We have created several "how-to" video guides available on the following pages:
Anyone can access by visiting: AssociationsOnline.
You will be able to enrol (create an account) into the new system, login if you are already enrolled or conduct a search for information about an association. You will be able to purchase documents from the search function without being an enrolled user.
Read help guide 1 for more details.
Enrolment is free and you will be able to connect to your association and keep a history of the information you have accessed in the system previously.
You will need to enrol if you want to submit changes to an association or lodge applications on behalf of an association, you will require an account.
Enrolled users can search for documents of associations you are linked to. These can be either:
If you require documents of associations you are not linked to, you do not have to log into the system to do this. Simply select the ‘Incorporated association search’ button on the ‘Login/Welcome’ page. Once you have found the document/s you need, you can proceed to purchase, download, or have them emailed or posted to you.
Simply visit the AssociationsOnline system, and click on “Enrol” button on the right of the screen. Then complete the enrolment form.
You will need to set a password, which must be 8 or more characters in length and contain at least:
Once you have completed and submitted the form you will receive an email with a link to confirm your enrolment.
Read help guide 1 for more details.
You will only need an email address and set a password to view and purchase information about an association.
To be able to manage the information about your association, you will need the association’s registration number and be linked to the association as either a primary or authorised user.
To access AssociationsOnline you will need:
You may be able to use some aspects of the site with a tablet or a smartphone, but you may not be able to upload or download documents, or view larger screens very effectively.
The following guides include screen shots to help you use the AssociationsOnline system:
While you are in the system, you can access the guides by clicking the “FAQ and help resources” button on the top right of your screen.
There are several actions which are generic across all these processes such as:
Please check your:
If you have forgotten your password click on the ‘Forgotten password’ BUTTON on the Welcome screen to reset it.
Read help guide 1 for more details.
If you are still experiencing difficulties contact the Associations team.
Does my password expire?
No. However if you forget your password or have concerns someone else is using it, you can reset your password online by clicking on the ‘Forgotten password’ button on the Welcome screen.
Passwords must be:
You will not be able to access the new system with your old details.
You will need update your enrolment with a new ‘login user name’ and password. From this point your email address will be your 'login user name'.
When the new system is launched, you will be sent an email with a link to update your enrolment. You will be taken to a screen which has been pre-populated with the information we hold about you in our current system.
Please update, add or delete any other information as required. You will be prompted to create a ‘login user name’ and password.
When you completed your update, you will be sent a confirmation email to the email address you have provided with a link to allow you to transition to the new system. In order to finalise your enrolment, click on this link to confirm your enrolment online within the AssociationsOnline system. If the confirmation email is not received within five minutes click on the ‘Resend the email’ tab.
From now on you will be responsible for managing your own password, including periodic changes to this password, in accordance with the requirements of your association. If you lose or forget your password, please access the 'Forgotten Password' link on the ‘Login’ screen to reset your password.
The roles of primary and authorised users will be introduced in the new system. All users enrolled in the system prior to 1 July 2016 will be set up as primary users.
There can be two primary users for each association. Primary users must be a member of the association’s committee.
An ‘authorised’ user is an alternative person or persons with limited access to the system. authorised users can be any person nominated by the association’s committee
Primary and authorised users will be responsible for performing the activities listed.
Primary user | Authorised user |
---|---|
Manage My Details:
|
Manage My Details:
|
Manage User Accounts:
|
Not able to add or remove other users or manage their accounts. |
Able to update Association’s details | Able to update Association’s details |
Lodge documents on behalf of the association. | Lodge documents on behalf of the association. |
You will be able to:
If you are a primary user you will also be able to manage other users.
You will be able to:
Read help guide 2 for more details.
Only primary users have access to this function, which can:
Read help guide 3 for more details.
To update your or your associations contact details, go to ‘Manage my account' You must save your changes by clicking on the ‘Update’ button.
Read help guide 2 for more details.
You will be able to lodge, update, view, download, purchase and review the history of the following applications:
There are several ways to access documents that you have either uploaded or downloaded. You can:
You will be able to track the status and availability of your submitted documents through the ‘Lodgements in Progress’ screen.
The turnaround time for documents that are not immediately available will be indicated to you on the ‘Confirmations’ screen – i.e. the screen on which details of the documents you have downloaded are listed.
It is preferred that you upload documents in a ‘PDF’ file format, although ‘WORD’ documents and scanned documents will be accepted.
Be aware that there is a limit of 10 Megabytes per file being uploaded (e.g. if you have uploaded 2 files that are 8 Megabytes each, you will be able to upload both of these files).
You can pay for documents you upload or download online by using either a MasterCard or a Visa card.
We do not accept payment by direct debit or PayPal.
If you wish to pay by cheque or money order, download and print the relevant form for the service you require from the system, select your preferred payment option in the payments section, complete the form and post it to:
Associations
Locked Bag 100
EAST PERTH WA 6892.
Alternatively you can bring the form and cash, cheque or money order in person to:
Gordon Stephenson House
Level 2, 140 William Street
Perth WA 6000
Consumer Protection will accept all payments made by MasterCard or Visa. We recommend that you check on this point with your association and are compliant with their preferred method of settlement by credit card.
Funds will be debited from your credit card at the time you use it to pay for a transaction.
If you require any further support or assistance please contact the Association and Charities Branch on 1300 304 074 or by email.
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