Complaints

Building service and home building work contract complaints
The complaint process relating to building work and home building work contract disputes.
Building and Energy
Customer feedback
Give us feedback about the service you have received from the department.
Corporate
Disciplinary complaint
The process for complaints about the conduct of registered building service providers. This process does not resolve individual disputes.
Building and Energy
Make a complaint about an association
Make a complaint about an association
Consumer Protection
Consumer complaint
If you have had no success with the steps you have taken to try and resolve a problem with a business or trader, you can find out how to make a complaint here.
Consumer Protection
Payment disputes under the Construction Contracts Act
Information on using the Construction Contracts Act 2004 adjudication process for dealing with a payment dispute.
Building and Energy
Reporting a concern about product safety
If you think you have been supplied with a banned product or if you have serious concerns about the safety of a product you have purchased, you can let us know.
Consumer Protection
Reporting a scam
If you think you have been scammed you should report it to a government agency so you can find out about your rights and options. Different agencies deal with different scams. Find out who can help you here.
Consumer Protection
Report an unlicensed trader or scam
How to report a scam or unlicensed agent or repairer.
Consumer Protection
Report work safety and health related matters
Report an incident or make an enquiry to WorkSafe.
WorkSafe
Reporting a gas leak or incident
Report a gas leak or incident that has occurred in WA to Energy Safety.
Building and Energy
Reporting electricity accidents and incidents
All electricity accidents or incidents that occur in Western Australia should be reported.
Building and Energy