Skip to main content

Empowering consumers and ensuring safety

Last updated: 11 March 2025

Get informed, stay safe, and resolve disputes with confidence.
Discover resources, guidance, and services for consumers and businesses in Western Australia.

Learn more about Consumer Protection

Image of man and woman in a meeting

Help and complaints

We have the tools to help you resolve a problem or handle a complaint.
Bonds icon

Bonds

How to lodge, change or claim a bond.

Returns and refunds

Need to return an item or cancel a service? Know your rights.

Rent reforms

The rent reforms are helping you make your rental feel like a home.
Image of a couple getting keys for a property

Renting a home

Know your rights and responsibilities when renting a home.
Image of two senior people on a walk in the park

Retirement villages

Advice on finding a village, moving in and leaving.
Handling complaints

Handling complaints

Tips for business on managing customer complaints.
Image of aboriginal woman on a computer

Aboriginal consumers

Consumer rights resources to empower Aboriginal consumers.
Image of young woman holding car keys and smiling

Buying a vehicle

What to look out for when buying a car.
Online shopping and gifts

Online shopping and gifts

Know your rights for returns when buying online and buying gifts.

News and alerts

See all news and alerts

Commissioner's Blog: Repairs and maintenance in a rental home – who does what?

Both tenants and landlords have rights and responsibilities when it comes to repairs and maintenance in a rental home.

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow.

Commissioner's Blog: Paying extra? What to know about surcharges

Hospitality businesses often charge a surcharge on public holidays or weekends to cover higher wage costs but this should never come as a surprise.

Campaigns

Fuelwatch campaign

How to save over $1,300 on your fuel bill

It’s always worth shopping around by using FuelWatch.

STRA scheme logo

Holiday to home

$10,000 incentive for property owners to transition existing short-term rental accommodation to long term rental.

Image of woman getting a ticket

Ticket scalping

Don’t miss out on your favourite band because you bought a dodgy ticket. Resale tickets must have specific information and not cost more than 10% of the original ticket price. 

Image of headset and keyboard

Contact us

We’re always here and happy to help! Reach out to us on any issues about tenancy, consumer rights, fair trading, buying and selling property, scams, licences and registrations, and charities and associations. 

Slide 1 of 4
Acknowledgement of Country

The Government of Western Australia acknowledges the traditional custodians throughout Western Australia and their continuing connection to the land, waters and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders both past and present.

© Government of Western Australia 2017 to 2024