The Indian Ocean Territories – Christmas and Cocos (Keeling) Islands

Consumer Protection provides a range of services to the Indian Ocean Territories through a Service Delivery Arrangement with the Australian Government.

Western Australian laws—including most of those relating to Consumer Protection—are applied as Commonwealth laws in the Territories, unless the Australian Government takes action to repeal, suspend or modify the applied laws. The Commonwealth Minister for Infrastructure, Transport, Regional Development, Communications and the Arts holds the delegated powers for these laws.

To find more information about your rights and obligations as a consumer, although it may not apply in all cases, visit the Department of Infrastructure, Transport, Regional Development, Communications and the Arts.

Making a complaint

Most problems can be easily solved by writing or talking things over. To get started, you may find our checklist and sample letters helpful.

If you are unable to get an acceptable solution, fill out our online complaint form.

Contact us

If you need further help, call Consumer Protection on 1300 30 40 54. Tell us you’re calling from Christmas Island or the Cocos (Keeling) Islands in case the advice needs to be revised for you.

Report a scam

If you have been scammed or are concerned about a possible scam report it to WA ScamNet.

You can learn more about scams on WA ScamNet and keep up-to-date by subscribing to ScamNet Alerts

Resources and downloads

We have a number of publications and videos translated for Indian Ocean Territories consumers:

Renting a home

Tenancy laws videos - Malay translation

Publications

Associations

  • Associations self-check - a checklist to help comply with Associations law such as annual general meetings, committee responsibilities and financial record keeping.

Shopping

Scams 

Videos

Posters

Look out for scams posters - multiligual

Scam posters in different languages
Scam posters in different languages, by Consumer Protection
Scam posters in different languages, by Consumer Protection
Look out for scams poster - Chinese PDF 967KB
Look out for scams poster - Malay PDF 940KB
Look out for scams poster - Cocos Malay PDF 980KB

 

Product safety

Flyers

Button battery flyers for the IOT

Button battery flyers Indian Ocean Territories
Button battery flyers Indian Ocean Territories , by Consumer Protection
Button battery flyers for Indian Ocean Territories , by Consumer Protection
Button battery flyers
Button batteries flyer IOT Christmas island PDF 430KB
Button batteries flyer IOT Cocos Keeling Islands PDF 430KB
Button batteries flyer IOT Malay PDF 416KB
Button batteries flyer IOT Chinese PDF 3.23MB
Button batteries flyer IOT Cocos Keeling Islands - Cocos Malay PDF 440KB
     

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